Effective Date: __________________
Welcome to the Privacy Policy of BakOme ("BakOme," "we," "our," or "us"). At BakOme, protecting your personal information and maintaining your trust are fundamental to our mission. This Privacy Policy aims to provide transparency and clarity regarding how we handle your personal data when you interact with our e-commerce services, visit our website, or use our mobile application. By using our services, you consent to the practices described in this Privacy Policy.
The platform is provided and controlled by BakOme, located at 16701 Melford Dr, Suite 400, Bowie, MD 20715, USA. This policy outlines BakOme’s data management practices but does not cover the actions of entities or third parties not owned or controlled by us, including retailers, suppliers, and third parties offering products or services through our platform. It is your responsibility to ensure you have the necessary permissions and approvals for any personal information you disclose to us in accordance with this Privacy Policy.
Additionally, our users confirm their compliance with relevant laws and consent requirements for the personal information provided to us, enabling us to fulfill the purposes outlined herein. We may update this Privacy Policy periodically, and we encourage you to review it regularly to stay informed of any changes. Your continued use of our platform following such updates constitutes acceptance of the revised Privacy Policy terms.
Thank you for entrusting BakOme with your personal information. We are dedicated to providing a secure and reliable environment for all our users.
SCOPE OF THIS PRIVACY POLICY:
1.1 This Privacy Policy outlines our practices for collecting, using, disclosing, and processing personal information related to:
a) Our websites and application (collectively known as the "Platform") that display or reference this Privacy Policy, along with associated products and services, (collectively, the "Services").
b) Current, former, and potential users, retailers, advertisers, business partners, suppliers, vendors, and other stakeholders.
c) Other individuals who engage with our Services, whose personal information we gather in connection with the Services, or who interact or communicate with us regarding our Services or business.
1.2 Our approach to handling personal information may vary based on specific situations. This Privacy Policy provides a comprehensive overview of our general privacy and data protection practices.
2. DATA COLLECTION:
2.1 Personal Information:
BakOme collects essential personal details during your interactions with our platform and when making purchases. This includes, but is not limited to, your name, contact details, billing addresses, and payment information. These details facilitate efficient order processing and ensure a seamless shopping experience.
2.2 Device Information:
To enhance your browsing experience, we automatically collect device-related information such as IP address, browser type, operating system, and browsing data. Understanding device specifications allows us to tailor our platform for compatibility and smooth navigation.
2.3 Usage Data:
In our commitment to improving user experience, we collect usage statistics which include your interactions with our platform. This may include pages visited, time spent on each page, and viewed products. Analyzing usage patterns helps us refine our services, offering a more personalized and enjoyable online journey.
2.4 Technical Data:
This includes your login credentials, time zone settings, browser specifications, IP address, geographical location, operating system details, and identity documentation.
2.5 Order Information:
If you place an order through the Services, we collect information necessary to fulfill the order, including your delivery address, the date and time of the order, the items you ordered, and any special instructions.
2.6 Age and Identity Verification:
For age-restricted orders such as alcohol or prescriptions, we collect information from your government ID to verify your age or identity, including the government ID number and state or country.
2.7 Vehicle Information:
For curbside pickup orders, we may collect your vehicle license plate number(s).
2.8 Communication Data:
When you place an order for delivery, you may communicate with your personal assistant via the Services about product replacements and other questions regarding the order. We collect the information contained in those communications.
2.9 Information About Others:
In some cases, you may provide information to us about other people. For example, you may refer a friend to BakOme, send a BakOme gift delivery or gift card to someone. In these cases, we may collect the recipient’s name, email, and delivery address. You may also participate in Family Accounts and provide us information about your association with another BakOme customer. When you provide someone else’s information via the Services, you are responsible for ensuring that you have permission to share their information with BakOme.
2.10 Payment and Purchase Details:
In certain circumstances, we may collect purchase and payment information to process payments, including credit card numbers, direct deposit or financial account details, billing addresses, and other relevant account information.
2.11 Marketing Insights:
Occasionally, we conduct surveys, contests, or events, using your BakOme account details. Additionally, provided information such as name, email address, phone number, organization name and address, and employer details may be collected for potential service offerings or analytical purposes.
2.12 Social Media and Third-party Platforms:
a) If you engage with us on third-party platforms or link to our Services with a third-party account, we may collect personal information about you. We may also collect information shared or made public on your account. Please refer to the respective platform's privacy notices for information about their data practices.
2.13 Subscription to Our Mailing List:
When you subscribe to our mailing list, we use your email address to send updates, news, and commercial messages.
2.14 Data Collection for Legal Compliance:
We collect data to comply with legal requests or handle litigation, including information required to demonstrate BakOme's adherence to its obligations and manage legal proceedings.
2.15 Prescription Information:
a) If you use our Services for prescription delivery, we collect information from the pharmacy processing your prescription, as detailed in the "Data Collection" section above. This information may include Personal Health Information relating to your physical or mental health, health care provision, or payment for health care services. This section governs how we handle your Personal Health Information.
b) To the extent that we receive, create, maintain, use, or disclose any of your Personal Health Information, we will protect it as required by applicable law, including the Health Insurance Portability and Accountability Act ("HIPAA") and state laws (depending on your state of residence) which provide you with rights regarding access, use, and disclosure of Personal Health Information by health care providers and us.
c) When you place a pharmacy order using our Services, the pharmacy may disclose to us your patient status and, in some cases, prescription refill information, as described in the "Information Collection" section. Your status as a patient of the pharmacy is protected under HIPAA.
d) For a detailed explanation of your rights under HIPAA and how your Personal Health Information is used and disclosed, please refer to your pharmacy's Notice of Privacy Practices.
e) We do not disclose your Personal Health Information to other individuals or non-affiliated companies without your prior written consent, except when necessary to provide the Services, on the instruction of your pharmacy, when the information is de-identified, when required by law, or in connection with a business transaction or bankruptcy proceeding.
2.16 Other Sources of Data Collection:
Information about you may also be obtained from external sources such as public databases, joint marketing partners, and social media platforms. This may include social media profile information, marketing leads, search results, and sponsored listings.
3. UTILIZATION OF COLLECTED INFORMATION
3.1 Marketing Communications:
BakOme uses the contact information you provide to inform you about our latest products, services, promotions, and updates. We ensure that the content delivered is personalized and aligned with your interests.
3.2 Platform Integration and Collaboration:
Our platform serves as a centralized hub, enhancing the user experience by streamlining functionalities and promoting collaboration among users.
3.3 Continuous Improvement:
We continuously seek feedback and analyze user interactions to refine our platform services, and overall user experience. This helps us stay responsive to evolving market trends and user needs.
3.4 Customer Support:
Our dedicated customer support team is available to assist with any queries, concerns, or issues you encounter while using our platform, ensuring a seamless interaction.
3.5 Data Integrity and Security:
Protecting your data integrity is paramount. We employ robust security measures, including encryption and access controls, to maintain the integrity of our platform and ensure a secure environment.
3.6 Fraud Prevention:
We prioritize data and transaction security by actively implementing measures to prevent fraudulent activities. This includes monitoring for suspicious behavior and employing advanced authentication methods.
3.7 Legal Compliance:
We process your personal data based on various legal grounds, respecting your rights and complying with Federal and State laws. This includes consent, contractual obligations, legal compliance, and the pursuit of legitimate interests.
3.8 Third-Party Partnerships:
We may share personal information with third-party partners to offer products or services. These partnerships help enhance the overall user experience on our platform.
3.9 Business Security and Protection:
Your information may be used to secure and protect our business operations, assets, services, network, information, and technology resources. This also includes investigating and preventing fraud and addressing potential threats to rights or safety.
3.10 Legal Rights Defense:
We may use your information to defend our legal rights, manage and respond to legal disputes and claims, and establish, defend, or protect our rights or interests.
3.11 Business Transactions Planning:
Information may be used for planning and facilitating business transactions related to mergers, acquisitions, asset sales or transfers, financing, bankruptcy, or restructuring of our business.
3.12 Auditing and Corporate Governance:
Collected information may be used for auditing, reporting, corporate governance, and internal operations. This includes financial, tax, and accounting audits, privacy, security, and financial controls, risk assessment, compliance with legal obligations, and general business functions.
3.13 Community Engagement:
BakOme is active in local communities as part of our mission to enhance community well-being. We may use your information in connection with our community affairs efforts.
3.14 Other Uses:
In certain situations, we may seek your consent to disclose information to third parties not explicitly described in this Privacy Policy.
4. SHARING YOUR INFORMATION
4.1 Legal Requirements and Protection of Rights:
BakOme may disclose your information if required by law, legal process, or to protect the rights, property, and safety of BakOme, our users, or others. This includes responding to court orders, law enforcement requests, and other legal requirements. We may also share information to investigate or prevent fraud and to reduce credit risk.
4.2 Third-Party Service Providers:
Your information may be shared with third-party service providers that assist BakOme in delivering our services. These providers may include payment processors, data analysts, email service providers, hosting services, customer support services, and marketing partners. These third parties operate on our behalf and are required to protect your information in accordance with this Privacy Policy.
4.3 Marketing Communications:
With your consent or as permitted by applicable law, BakOme may share your information with third parties for marketing purposes. This includes sharing data with marketing partners who may send you promotional materials about products and services that may interest you. You have the option to withdraw your consent at any time.
4.4 Third-Party Advertisers:
We may partner with third-party advertising companies to display advertisements on our website and other platforms. These companies may use information about your visits to our website and other sites to provide advertisements about goods and services that may be of interest to you.
4.5 Affiliates:
Your information may be shared with BakOme's affiliates, including subsidiaries, business partners, and companies under common control. These affiliates are required to adhere to this Privacy Policy in their handling of your information.
4.6 Business Partners:
We may share your information with business partners to provide specific products, services, or promotions. These partners may use your information to offer services that complement your use of BakOme's platform.
4.7 Social Media Integration:
If you access BakOme through a social network, your contacts on that network may be able to see your profile information and activity. This includes your name, profile photo, and descriptions of your interactions with our platform.
4.8 Business Transfers:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring or successor entity. This entity will assume the rights and obligations regarding your information as described in this Privacy Policy.
4.9 Analytics Providers:
BakOme uses third-party analytics providers to understand how our services are used and to measure the effectiveness of our advertisements. These providers may use cookies, pixels, and similar technologies to collect data about your interactions with our platform.
5. COOKIES, TRACKING, AND ANALYTICS:
Our Services may use both first-party and third-party cookies, pixel tags, plugins, and similar technologies to collect device, usage, and browsing information when you interact with our Services.
5.1 Understanding Cookies:
Cookies are small text files stored on your device by a web server. These files are unique to each user and can only be read by the web server in the domain that issued the cookie. Website owners commonly use cookies to enhance website functionality, improve efficiency, and provide valuable reporting information.
5.2 Cookies on BakOme's Platform:
a) BakOme uses cookies and similar technologies to gather statistical information, including standard Internet log details and user behavior data.
b) Cookies enhance your experience on our website by enabling features such as session continuity and remembering your preferences, like language and location settings.
5.3 Cookie Functions:
a) Cookies automatically collected during your visits help recognize your browser across different pages.
b) Cookies generated by our website do not contain personally identifiable information, ensuring your privacy and security.
c) While you can decline cookies, please note that doing so may limit access to certain features of our website.
5.4 Managing Tracking Technologies:
You can adjust your browser settings to reject or delete tracking technologies, although this may impact specific website functionalities. Blocking these technologies may not completely prevent data sharing with third parties, including advertising partners.
5.5 Enhancing User Experience:
BakOme uses reporting and analytics tools, including tracking technologies, to gather statistical data on website and commerce platform usage. This helps us continuously improve the user experience.
5.6 Do Not Track Signals:
Currently, our policy does not recognize "do not track" signals or other mechanisms that allow users to opt out of tracking on our website.
5.7 Third-Party Analytics:
Tools Our website uses automated devices and applications operated by third parties, such as Google Analytics, which employ cookies and similar technologies to collect and analyze information about website usage and report on activities and trends. This service may also gather information regarding the use of other websites, apps, and online resources. You can learn about Google's practices and opt out of the collection of your browsing data by Google Analytics at https://tools.google.com/dlpage/gaoptout.
6. DATA STORAGE AND SECURITY MEASURES:
Our Services maintain stringent data storage and security measures to protect your information.
6.1 Data Retention Policy:
We retain your information as long as necessary, but honor deletion requests as per our privacy policy.
6.2 Storage and Accessibility:
a) Information provided through our website is stored within the State of Maryland, USA, ensuring compliance with privacy standards and maintaining confidentiality.
b) Information may be transferred outside of Maryland, following our privacy policy and established data security procedures.
6.3 Security Procedures:
a) We implement reasonable precautions and standard encryption methods to prevent unauthorized access and maintain data accuracy.
b) While we strive to uphold network and system integrity, we cannot guarantee complete protection against third-party intrusion, including hacking attempts.
c) Our disclaimer explicitly states that we do not provide any express or implied warranties regarding website security or the integrity of personal data.
d) We disclaim liability for security breaches or actions by third parties resulting in the unauthorized acquisition of personal data.
e) Users are strictly prohibited from circumventing security measures, and any assurances regarding website security and the integrity of personal data are explicitly disclaimed.
7. YOUR RIGHTS:
7.1 Update Account Information:
a) You have the ability to modify your account details by logging in and accessing your profile settings.
b) Make changes anytime to personalize your account according to your preferences.
7.2 Opt-Out of Promotional Communications:
a) To stop receiving promotional emails, simply click the "unsubscribe" link included in our emails.
b) We promptly honor all unsubscribe requests to respect your preferences.
7.3 Essential Communications:
a) While you can opt out of promotional emails, we may still contact you for essential transactional or administrative purposes.
b) This includes account verification, payment confirmations, updates to service features, and security notices as mandated by law.
7.4 Account Assistance:
a) For assistance with reviewing or updating your account information, please contact us directly at info@bakome.com.
b) We're committed to helping address any questions or concerns you have regarding your account.
7.5 Managing Tracking Technologies:
a) Refer to your mobile device or browser's technical documentation for instructions on deleting or disabling cookies and other tracking tools.
b) Note that disabling these tools may affect certain service features and restrict our ability, as well as that of our partners, to track your browsing activities for targeted advertising purposes.
8. LINKS TO THIRD-PARTY WEBSITES:
8.1 Accessing Third-Party Websites:
The BakOme platform may include links to external websites and applications, such as advertisements and other services, that are not operated or managed by us. When you navigate to these external sites from our platform, any information you provide to these third parties falls outside the scope of this Privacy Policy. We cannot guarantee the security or privacy of your data on these external sites.
8.2 Understanding Third-Party Practices:
Before disclosing any information to third-party websites, we recommend familiarizing yourself with their respective privacy policies and practices, if available. Take necessary precautions to safeguard your privacy and personal information.
8.3 Disclaimer:
We do not endorse or control the content, security practices, or privacy policies of any third-party websites, services, or applications linked to or from our platform. You access external sites at your own risk, and we bear no responsibility for their content or privacy practices.
9. CHILDREN'S PRIVACY:
9.1 We do not knowingly request, collect, sell, or distribute any Personal Information from individuals under the age of 18, nor do we allow them to register as users on our platform. Our services and content are not intended for minors under the age of 18. If we discover that we have inadvertently collected Personal Information from a minor without parental consent, we will promptly delete such information. If you are a parent or legal guardian and believe that we may have collected Personal Information about your child, please contact us immediately at info@bakome.com.
10. UPDATES TO OUR PRIVACY POLICY:
10.1 In our commitment to transparency and safeguarding your privacy, we continuously review and enhance our privacy practices. Any revisions to this Privacy Policy will be promptly communicated and made accessible on this webpage to ensure you are informed and empowered. We may periodically modify or update this Privacy Policy to reflect changes in our operations and practices, so we encourage you to check back regularly.
10.2 Significant updates to this policy will be communicated by revising the 'last modified' date at the top of this Privacy Policy and publishing it on our Service or through other appropriate channels. Your continued use of our Service after the updated Privacy Policy becomes effective indicates your acknowledgment, understanding, and acceptance of the current terms.
11. CONTACT US:
11.1 For any inquiries about accessing your data or exercising your rights concerning your Personal Information, please contact us at: info@bakome.com.